At Arrow Senior Living, the wellbeing of residents is supported not just by compassionate caregivers, but by smart, evidence-based innovation. In 2023, Arrow proudly partnered with Inspiren, a groundbreaking senior-living technology company that integrates artificial intelligence (AI), advanced sensors, and real-time analytics into daily care operations, allowing for a proactive approach to care. This partnership, now implemented across nearly all Arrow licensed communities, was recognized with a 2024 McKnight’s Technology Award for advancing safety, transparency, and resident-centered outcomes.
A Smarter, More Compassionate Approach to Safety
Inspiren’s platform reimagines traditional fall detection by providing a comprehensive, AI-driven care operating system that focuses on both privacy and dignity. At its core is AUGi (Augmented Intelligence), a discreet, wall-mounted device that continuously monitors movement and environment without the use of invasive cameras. Instead, AUGi employs skeletal imaging, a blurred, privacy-preserving visual model, to detect falls, identify hazards, and observe residents’ movement patterns.
AUGi’s hybrid environmental sensors analyze data in real time, allowing caregivers to proactively recognize changes in behavior or mobility before they escalate into emergencies. For example, the system can detect if a resident frequently attempts to stand up unassisted, indicating potential instability, or if their nightly movement patterns suggest sleep disturbances or early signs of health decline.
Empowering Residents with Confidence
To complement the environmental monitoring, Inspiren’s eCall system provides residents with an additional layer of safety and independence. Through wearable pendants and strategically placed in-room call buttons, residents can easily summon help from anywhere in their apartment. When an alert is triggered, AUGi pinpoints the exact location, immediately connecting staff to the resident’s position and situation.
Caregivers can then use two-way voice communication through AUGi, allowing them to assess needs before arrival and respond more effectively. In emergencies, this visual and verbal context ensures the responding staff member is fully informed, reducing response times and improving the quality of intervention.
Supporting Care Teams and Family Transparency
Inspiren also enhances care team efficiency and accountability. Staff members wear location beacons that track time spent with residents and types of interactions performed. This objective data offers valuable insights into care routines, helping leadership identify workload balance, training opportunities, and trends in resident engagement.
Arrow integrates Inspiren directly with PointClickCare, the industry’s leading care coordination software. This integration enables seamless updates to care plans, ensures accurate documentation, and enhances interdisciplinary communication. Each Arrow community is further supported by an Inspiren Clinical Specialist, who helps interpret data, identify early signs of decline, and refine individualized care plans accordingly.
Data-Driven Transparency for Families
One of the most meaningful benefits of Inspiren is the transparency it offers to residents and their families. Objective, data-backed reporting provides clarity during care discussions, helps justify service adjustments, and promotes trust in how care is delivered. Families can rest assured knowing their loved ones are monitored by both skilled professionals and intelligent technology designed to keep them safe and thriving.
Innovation with Heart
Arrow Senior Living’s adoption of Inspiren technology represents more than just innovation, it’s a commitment to proactive, personalized, and dignified care. By combining human compassion with technological precision, Arrow communities ensure every resident receives the right care at the right time — safely, respectfully, and transparently.
In a world where technology often replaces connection, Inspiren strengthens it, giving staff the tools to anticipate needs, families peace of mind, and residents the freedom to live confidently and independently every day.
